WEBVTT 00:00:00.000 --> 00:00:05.130 align:middle line:84% E1MN-- a state-agency partnership working together 00:00:05.130 --> 00:00:08.580 align:middle line:84% to deliver a more seamless and timely employment support 00:00:08.580 --> 00:00:11.230 align:middle line:90% system. 00:00:11.230 --> 00:00:14.710 align:middle line:84% As a VRS or SSB staff, it's critical 00:00:14.710 --> 00:00:17.260 align:middle line:84% that you coordinate employment services when 00:00:17.260 --> 00:00:21.250 align:middle line:84% a person transitions from plan to find phase, 00:00:21.250 --> 00:00:25.690 align:middle line:84% throughout the find phase, and when a person transitions 00:00:25.690 --> 00:00:28.090 align:middle line:90% from find to keep phase. 00:00:28.090 --> 00:00:30.700 align:middle line:84% The way you coordinate employment services 00:00:30.700 --> 00:00:33.500 align:middle line:84% looks a little different during each phase. 00:00:33.500 --> 00:00:37.300 align:middle line:84% So let's start by looking at the transition from plan 00:00:37.300 --> 00:00:39.950 align:middle line:90% to find phase. 00:00:39.950 --> 00:00:42.630 align:middle line:84% As a reminder, during the plan phase, 00:00:42.630 --> 00:00:44.960 align:middle line:84% the person is getting help to discover 00:00:44.960 --> 00:00:50.170 align:middle line:84% their interests, strengths, and then prepare for a job. 00:00:50.170 --> 00:00:53.470 align:middle line:84% In most cases, the person will be getting help 00:00:53.470 --> 00:00:55.930 align:middle line:84% from a waiver employment service provider 00:00:55.930 --> 00:00:58.380 align:middle line:90% to plan for employment. 00:00:58.380 --> 00:01:01.020 align:middle line:84% At any point during the plan phase, 00:01:01.020 --> 00:01:04.920 align:middle line:84% the waiver case manager or the waiver employment service 00:01:04.920 --> 00:01:08.310 align:middle line:84% provider may contact you with the person 00:01:08.310 --> 00:01:13.050 align:middle line:84% to ask general questions, like what services and supports 00:01:13.050 --> 00:01:18.360 align:middle line:84% the person will get through VRS/SSB, when or how to make 00:01:18.360 --> 00:01:22.930 align:middle line:84% a referral, or how things from the plan phase 00:01:22.930 --> 00:01:25.930 align:middle line:90% can be used in the job search. 00:01:25.930 --> 00:01:29.740 align:middle line:84% When answering these questions, be sure to direct people 00:01:29.740 --> 00:01:32.050 align:middle line:90% to the work toolkit. 00:01:32.050 --> 00:01:35.530 align:middle line:84% A description of VRS/SSB services, 00:01:35.530 --> 00:01:39.010 align:middle line:84% how to refer a person to VRS/SSB, 00:01:39.010 --> 00:01:42.430 align:middle line:84% and what to include in the referral can 00:01:42.430 --> 00:01:48.520 align:middle line:84% be found in Supporting people on waivers, find phase. 00:01:48.520 --> 00:01:52.570 align:middle line:84% The VRS/SSB waiver liaison is a new role 00:01:52.570 --> 00:01:56.140 align:middle line:84% created to make it easier for waiver employment service 00:01:56.140 --> 00:01:59.170 align:middle line:84% providers and waiver case managers 00:01:59.170 --> 00:02:01.960 align:middle line:90% to connect with VRS/SSB. 00:02:01.960 --> 00:02:05.560 align:middle line:84% Waiver case managers and waiver employment service providers 00:02:05.560 --> 00:02:09.789 align:middle line:84% can contact a VRS/SSB waiver liaison 00:02:09.789 --> 00:02:12.460 align:middle line:84% when they're not sure where to start 00:02:12.460 --> 00:02:14.680 align:middle line:84% or when they want to talk to someone 00:02:14.680 --> 00:02:17.890 align:middle line:84% who's been specifically trained in working 00:02:17.890 --> 00:02:19.720 align:middle line:90% with waiver services. 00:02:19.720 --> 00:02:24.430 align:middle line:84% The VRS/SSB waiver liaison is available for consultation 00:02:24.430 --> 00:02:28.810 align:middle line:84% during the plan phase and can help navigate the timing 00:02:28.810 --> 00:02:33.610 align:middle line:84% on when the person should begin the VRS/SSB process. 00:02:33.610 --> 00:02:38.920 align:middle line:84% You can find a list of VRS/SSB liaisons in the Work Toolkit 00:02:38.920 --> 00:02:43.720 align:middle line:84% under Supporting people on waivers, Plan. 00:02:43.720 --> 00:02:47.400 align:middle line:84% Lastly, when talking with the person in the plan phase, 00:02:47.400 --> 00:02:52.080 align:middle line:84% let them know how VRS/SSB will use the information 00:02:52.080 --> 00:02:54.630 align:middle line:84% they're gathering as a foundation 00:02:54.630 --> 00:02:57.330 align:middle line:90% for find phase services. 00:02:57.330 --> 00:03:01.350 align:middle line:84% Explain the positive summary and the employment portfolio 00:03:01.350 --> 00:03:06.480 align:middle line:84% will inform development of the VRS/SSB employment plan. 00:03:06.480 --> 00:03:10.380 align:middle line:84% To prevent the need to repeat information or activities, 00:03:10.380 --> 00:03:13.530 align:middle line:84% this is an example of how working together 00:03:13.530 --> 00:03:17.370 align:middle line:84% can provide a seamless service delivery system. 00:03:17.370 --> 00:03:20.580 align:middle line:84% Now let's look at the find phase. 00:03:20.580 --> 00:03:23.400 align:middle line:84% As a reminder, during the find phase, 00:03:23.400 --> 00:03:26.970 align:middle line:84% the focus is on helping a person find a job 00:03:26.970 --> 00:03:30.030 align:middle line:84% and receive initial job supports, 00:03:30.030 --> 00:03:33.810 align:middle line:84% then get referred for long-term employment support services 00:03:33.810 --> 00:03:36.430 align:middle line:90% under the keep phase. 00:03:36.430 --> 00:03:41.030 align:middle line:84% VRS/SSB staff have a lead role during this phase, 00:03:41.030 --> 00:03:45.490 align:middle line:84% which includes coordinating employment services. 00:03:45.490 --> 00:03:49.240 align:middle line:84% One of the primary employment services a person on a waiver 00:03:49.240 --> 00:03:52.540 align:middle line:84% may need is an employment service provider who 00:03:52.540 --> 00:03:54.830 align:middle line:90% can help the person find a job. 00:03:54.830 --> 00:03:58.300 align:middle line:84% You have an important role in helping a person choose 00:03:58.300 --> 00:04:01.930 align:middle line:84% a VRS/SSB employment service provider that 00:04:01.930 --> 00:04:04.060 align:middle line:90% will best meet their needs. 00:04:04.060 --> 00:04:08.350 align:middle line:84% To begin, find out if the person was working with a provider 00:04:08.350 --> 00:04:11.830 align:middle line:90% during the engage or plan phase. 00:04:11.830 --> 00:04:14.470 align:middle line:84% Continuity in employment service providers 00:04:14.470 --> 00:04:18.490 align:middle line:84% is a powerful way to support seamless and efficient service 00:04:18.490 --> 00:04:22.089 align:middle line:84% delivery, as long as the person wants to continue 00:04:22.089 --> 00:04:23.770 align:middle line:90% working with that provider. 00:04:23.770 --> 00:04:26.830 align:middle line:84% If the person worked with a waiver employment service 00:04:26.830 --> 00:04:30.220 align:middle line:84% provider during the engage or plan phase, 00:04:30.220 --> 00:04:35.470 align:middle line:84% check minnesotahelp.info to see if that provider is also 00:04:35.470 --> 00:04:39.312 align:middle line:90% a VRS/SSB employment provider. 00:04:39.312 --> 00:04:42.810 align:middle line:84% Providers that are vendors through the waiver 00:04:42.810 --> 00:04:48.210 align:middle line:84% and through VRS/SSB are called dually enrolled providers. 00:04:48.210 --> 00:04:51.810 align:middle line:84% You can find the steps for checking the provider's status 00:04:51.810 --> 00:04:56.250 align:middle line:84% on minnesotahelp.info in the Work Toolkit, Supporting 00:04:56.250 --> 00:04:59.520 align:middle line:84% people on waivers, Find phase, How 00:04:59.520 --> 00:05:02.400 align:middle line:84% to find dually enrolled providers. 00:05:02.400 --> 00:05:04.410 align:middle line:84% If the person was already working 00:05:04.410 --> 00:05:07.170 align:middle line:84% with a dually enrolled provider, ask the person 00:05:07.170 --> 00:05:09.960 align:middle line:84% if they would like to continue working with that provider 00:05:09.960 --> 00:05:11.880 align:middle line:90% during the find phase. 00:05:11.880 --> 00:05:14.580 align:middle line:84% If the person was not working with a dually enrolled 00:05:14.580 --> 00:05:18.720 align:middle line:84% provider, or they would like to work with a different provider, 00:05:18.720 --> 00:05:22.770 align:middle line:84% help the person make an informed choice regarding a provider. 00:05:22.770 --> 00:05:25.260 align:middle line:84% As you help the person choose a provider, 00:05:25.260 --> 00:05:29.130 align:middle line:84% consider if the person will need a waiver employment service 00:05:29.130 --> 00:05:31.350 align:middle line:90% provider during the keep phase. 00:05:31.350 --> 00:05:36.390 align:middle line:84% If so, use minnesotahelp.info to find options for dually 00:05:36.390 --> 00:05:39.990 align:middle line:84% enrolled providers to support a smooth transition 00:05:39.990 --> 00:05:42.780 align:middle line:90% between find and keep phases. 00:05:42.780 --> 00:05:45.990 align:middle line:84% During the find phase, it's possible the person may 00:05:45.990 --> 00:05:50.550 align:middle line:84% be using waiver services such as residential services, day 00:05:50.550 --> 00:05:53.610 align:middle line:84% services, or transportation services. 00:05:53.610 --> 00:05:56.670 align:middle line:84% If any issues arise during the find phase 00:05:56.670 --> 00:05:58.950 align:middle line:84% with the person's waiver services, 00:05:58.950 --> 00:06:01.770 align:middle line:84% it's critical that you help the person communicate 00:06:01.770 --> 00:06:06.120 align:middle line:84% with their waiver case manager and any other team members 00:06:06.120 --> 00:06:10.920 align:middle line:84% to resolve any issues that may impact their job search. 00:06:10.920 --> 00:06:14.400 align:middle line:84% Now let's look at the transition to the keep phase. 00:06:14.400 --> 00:06:16.810 align:middle line:84% As a reminder, during the keep phase, 00:06:16.810 --> 00:06:18.570 align:middle line:84% the person will obtain the supports 00:06:18.570 --> 00:06:22.830 align:middle line:84% they need to keep their job through waiver funding. 00:06:22.830 --> 00:06:26.250 align:middle line:84% In many cases, the person you're supporting 00:06:26.250 --> 00:06:29.580 align:middle line:84% will need long-term waiver employment services 00:06:29.580 --> 00:06:31.410 align:middle line:90% during the keep phase. 00:06:31.410 --> 00:06:35.040 align:middle line:84% You play an important role in coordinating with the waiver 00:06:35.040 --> 00:06:38.100 align:middle line:84% case manager to get those services in place 00:06:38.100 --> 00:06:41.460 align:middle line:84% during the transition from find to keep. 00:06:41.460 --> 00:06:43.830 align:middle line:84% To ensure the transition is smooth, 00:06:43.830 --> 00:06:46.770 align:middle line:84% it's important that you verify the person has waiver 00:06:46.770 --> 00:06:50.520 align:middle line:84% employment services during the development of the employment 00:06:50.520 --> 00:06:51.960 align:middle line:90% plan. 00:06:51.960 --> 00:06:55.440 align:middle line:84% Usually, you'll identify if the person has a waiver 00:06:55.440 --> 00:06:57.810 align:middle line:90% during intake and eligibility. 00:06:57.810 --> 00:07:01.650 align:middle line:84% You can verify the person has a waiver by doing a benefits 00:07:01.650 --> 00:07:03.690 align:middle line:84% lookup in their My Vault account. 00:07:03.690 --> 00:07:07.650 align:middle line:84% Doing this activity sends a request for benefits lookup 00:07:07.650 --> 00:07:10.830 align:middle line:84% to the Minnesota Department of Human Services. 00:07:10.830 --> 00:07:15.690 align:middle line:84% DHS looks up the person's record and sends the results back 00:07:15.690 --> 00:07:18.480 align:middle line:84% to the My Vault account within two days. 00:07:18.480 --> 00:07:21.180 align:middle line:84% The benefits lookup provides information 00:07:21.180 --> 00:07:24.070 align:middle line:84% about all of the person's current benefits, 00:07:24.070 --> 00:07:27.390 align:middle line:84% including confirmation of the waiver. 00:07:27.390 --> 00:07:30.030 align:middle line:84% You can find information about doing the benefits 00:07:30.030 --> 00:07:34.440 align:middle line:84% lookup in the Work Toolkit under Supporting people on waivers, 00:07:34.440 --> 00:07:36.060 align:middle line:90% Find page. 00:07:36.060 --> 00:07:40.860 align:middle line:84% See the Work Toolkit hands-on tools page for information 00:07:40.860 --> 00:07:43.920 align:middle line:84% about setting up a My Vault account. 00:07:43.920 --> 00:07:45.660 align:middle line:84% Another important step you should 00:07:45.660 --> 00:07:49.260 align:middle line:84% take to effectively coordinate services during the transition 00:07:49.260 --> 00:07:52.740 align:middle line:84% from find to keep is to determine the employment 00:07:52.740 --> 00:07:56.610 align:middle line:84% stability date with the person and communicate that date 00:07:56.610 --> 00:07:59.520 align:middle line:90% with the waiver case manager. 00:07:59.520 --> 00:08:01.920 align:middle line:84% Once the person is stable in employment, 00:08:01.920 --> 00:08:04.920 align:middle line:84% they're ready to transition to the keep phase, 00:08:04.920 --> 00:08:09.150 align:middle line:84% funded by waiver long-term employment support services. 00:08:09.150 --> 00:08:13.590 align:middle line:84% If a person will need long-term waiver employment services, 00:08:13.590 --> 00:08:17.520 align:middle line:84% the case manager needs to know the details about the job 00:08:17.520 --> 00:08:22.260 align:middle line:84% so they can get waiver services set up and ready to go. 00:08:22.260 --> 00:08:24.300 align:middle line:84% As soon as the person has a job offer, 00:08:24.300 --> 00:08:27.780 align:middle line:84% it's important for the VRS/SSB counselor 00:08:27.780 --> 00:08:32.039 align:middle line:84% to let the waiver case manager know the following details-- 00:08:32.039 --> 00:08:37.380 align:middle line:84% the job title, the hourly wage, the average weekly hours, 00:08:37.380 --> 00:08:41.520 align:middle line:84% hire and start dates, and the name of the business. 00:08:41.520 --> 00:08:44.730 align:middle line:84% The waiver case manager can then begin the authorization 00:08:44.730 --> 00:08:50.290 align:middle line:84% for employment support services, which can take up to 30 days. 00:08:50.290 --> 00:08:54.070 align:middle line:84% The VRS/SSB counselor will let the waiver case 00:08:54.070 --> 00:08:59.180 align:middle line:84% manager know when the person has become stable in their new job. 00:08:59.180 --> 00:09:01.420 align:middle line:84% A person's stability date typically 00:09:01.420 --> 00:09:04.790 align:middle line:84% happens when the person is satisfied with their job, 00:09:04.790 --> 00:09:08.050 align:middle line:84% the employer is satisfied with the person's performance 00:09:08.050 --> 00:09:12.550 align:middle line:84% at work, and the person has adequate employment supports 00:09:12.550 --> 00:09:17.050 align:middle line:84% in place to ensure continued employment stability. 00:09:17.050 --> 00:09:20.380 align:middle line:84% By the time the person becomes stable in their new job, 00:09:20.380 --> 00:09:23.860 align:middle line:84% the waiver case manager should have the waiver employment 00:09:23.860 --> 00:09:28.480 align:middle line:84% support services ready to be authorized and provided. 00:09:28.480 --> 00:09:33.130 align:middle line:84% As you do with others served by VRS/SSB, 00:09:33.130 --> 00:09:36.550 align:middle line:84% you will stay in contact for up to 90 days 00:09:36.550 --> 00:09:40.890 align:middle line:84% to ensure no other services need to be coordinated. 00:09:40.890 --> 00:09:45.900 align:middle line:84% Then close the person's VRS/SSB case. 00:09:45.900 --> 00:09:49.200 align:middle line:84% That wraps up this overview of your responsibility 00:09:49.200 --> 00:09:52.320 align:middle line:84% in coordinating employment services. 00:09:52.320 --> 00:09:54.960 align:middle line:84% As you saw in this video, by collaborating 00:09:54.960 --> 00:09:57.390 align:middle line:84% with other professionals, you're helping 00:09:57.390 --> 00:09:59.610 align:middle line:90% to achieve the shared vision. 00:09:59.610 --> 00:10:03.690 align:middle line:84% Together, we'll work to align our systems so that people 00:10:03.690 --> 00:10:06.570 align:middle line:84% who are on HCBS disability waivers 00:10:06.570 --> 00:10:11.280 align:middle line:84% get seamless and timely supports to make informed choices 00:10:11.280 --> 00:10:15.500 align:middle line:84% and meet competitive, integrated employment goals.