WEBVTT 00:00:00,520 --> 00:00:04,880 You might be wondering why you  would contact Disability Hub MN. 00:00:04,880 --> 00:00:10,080 The Hub is a free resource for people who  live in Minnesota, to help you solve problems, 00:00:10,080 --> 00:00:13,339 navigate the system, and plan for your  future. 00:00:13,339 --> 00:00:19,574 We have tools for managing your health, your benefits, your work, your housing, and more. 00:00:19,686 --> 00:00:21,104 We live in Minnesota 00:00:21,104 --> 00:00:26,040 and are specially trained to answer questions from people with disabilities, family members, 00:00:26,040 --> 00:00:28,720 or other helping professionals. 00:00:28,720 --> 00:00:33,640 If you like to use chat or text,  our website chat feature is for you! 00:00:33,640 --> 00:00:39,200 Go to disabilityhubmn.org, and look for  ‘Chat is Online’ at the top of the page. 00:00:39,200 --> 00:00:41,720 Chat is available during weekdays. 00:00:41,720 --> 00:00:46,720 When you click on Chat is Online, a  box will appear that says ‘Live Chat’. 00:00:46,720 --> 00:00:48,240 Complete the questions. 00:00:48,240 --> 00:00:50,840 Then, click the Start Chat button. 00:00:50,840 --> 00:00:52,240 Easy! 00:00:52,240 --> 00:00:56,960 A message will say, “Thanks for  providing details” along with the time. 00:00:56,960 --> 00:01:02,960 Then, one of our staff will chat “Hello,  thank you for contacting Disability Hub MN.” 00:01:02,960 --> 00:01:05,720 They’ll also tell you their first name. 00:01:05,720 --> 00:01:09,520 You may be asked to provide your name  and a phone number or email address, 00:01:09,520 --> 00:01:13,040 just in case you and the Hub get disconnected. 00:01:13,040 --> 00:01:17,160 Sometimes chat conversations are  long. Sometimes, they're short. 00:01:17,160 --> 00:01:19,279 It depends on what you need. 00:01:19,334 --> 00:01:25,240 The Hub staff may type in ahone number, or include a link where you can go to get more information. 00:01:25,240 --> 00:01:29,040 If you have all the information you  need, the Hub staff will type in, 00:01:29,040 --> 00:01:31,600 “Is there anything else I  can help you with today?” 00:01:31,600 --> 00:01:37,320 Feel free to ask any more questions. The  last message the Hub staff will write is, 00:01:37,320 --> 00:01:42,623 “Thank you for chatting with me.  Please contact us again if you have more questions.” 00:01:42,680 --> 00:01:46,720 You will see a final message that says, “Chat Ended”. 00:01:46,720 --> 00:01:51,080 You can click on the ‘X’ at the  top of the Live Chat box to close. 00:01:51,080 --> 00:01:55,520 When you click on the ‘X’ to end  your chat, you will see this message, 00:01:55,520 --> 00:02:00,359 “Thank you for contacting us. We appreciate  your feedback about the service you received.” 00:02:00,440 --> 00:02:04,000 with a button that says, “START SURVEY”. 00:02:04,000 --> 00:02:06,774 This is an optional survey for you to complete. 00:02:06,800 --> 00:02:09,120 Your responses are anonymous. 00:02:09,120 --> 00:02:14,000 We use the information to improve  our Disability Hub MN service. 00:02:14,084 --> 00:02:18,080 If 'Chat is Offline’ you can submit an email instead. 00:02:18,080 --> 00:02:22,360 'Email’ is at the top of the  webpage, beside the telephone number. 00:02:22,360 --> 00:02:26,800 When you click on ‘Email’, the  page will change to ‘Email us’. 00:02:26,800 --> 00:02:30,120 You’ll be asked to fill out some information. 00:02:30,120 --> 00:02:36,720 Disability Hub MN is open Monday  to Friday, 8:30am to 5:00pm. 00:02:36,720 --> 00:02:40,480 Sometimes, there is a holiday.  That affects the Hub’s hours. 00:02:40,480 --> 00:02:46,760 When your bank or the post office is closed,  Disability Hub MN is usually closed, too. 00:02:46,760 --> 00:02:51,760 Chat with us at disabilityhubmn.org  to help you solve problems, 00:02:51,760 --> 00:02:59,392 navigate the system, or plan for your future.