WEBVTT

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E1MN, a state-agency partnership

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working together
to deliver a more seamless

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and timely
employment support system.

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As a waiver case manager,
you play a critical role

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in supporting employment

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by connecting the person
to waiver employment services.

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The way you fulfill
that responsibility

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looks a little different
during engage,

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plan, find, and keep phases.

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Let's start by looking
at the engage phase.

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As a reminder,
the engage phase is

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where the person needs help
making an informed choice

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about competitive
integrated employment.

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They aren't sure
if they want to work,

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they might have concerns
about working,

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or they might not even know
work is an option.

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It's important
to connect the person

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to the right services
and supports.

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If you're not sure
which phase they're in,

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start by asking
some questions like:

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What do you think
about working in the community?

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What's the best thing
that could happen

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if you get a job
in the community?

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Or how would earning more money
change your life?

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If they aren't sure or didn't
even know work was an option,

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they're in the engage phase.

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Next, have conversations
with the person

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about what they want.

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Explain that there
are services and supports,

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including waiver employment
exploration services,

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to support them
in learning more

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and making an informed choice
about work in the community.

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Many people make decisions
about working or not working

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based on incorrect
or partial information.

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It's important
to help the person

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get the right information
and experiences

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to make
a truly informed choice.

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Third, help the person
find a provider

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for employment
exploration services

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that is the best fit for them.

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Keep in mind,

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they may eventually get help
finding a job

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through Vocational
Rehabilitation Services

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or State Services
for the Blind,

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also known as VRS/SSB.

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So finding a provider
that works with both waivers

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and VRS/SSB might be best.

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Once the person
chooses a provider,

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authorize waiver employment
exploration services

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and set clear expectations
for the service.

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You can find guidance
on expectations

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for employment
exploration services

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in the Work Toolkit,

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"Supporting people on waivers:
Engage."

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Be aware that you will need

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to collaborate
with the service provider

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to get employment exploration
services started,

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just as you would do
when starting other services.

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Lastly, when the person
has done some work

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with the employment
exploration provider

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and has made
an informed choice,

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you'll need to document it
in the person's case file.

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You can use things
that the person did

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with the employment exploration
service provider,

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like a person profile,
interest inventory,

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the Integrated Support Star,

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or the provider's notes
about what they did

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during exploration to document
the person's informed choice.

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Now let's look
at the plan phase.

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As a reminder,
in the plan phase,

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the person knows they want
to work in the community,

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but they need some help

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discovering their interests
and strengths

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and getting ready
to look for a job.

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The steps that you take
during the plan phase

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are similar to those in engage.

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Again,
it's important to be sure

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you're connecting the person

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with the right services
and supports,

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so if you're not sure
which phase they're in,

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start by asking
some questions like:

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What do you think you want
to do for work?

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Or do you need help
figuring out

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what you want to do for work?

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If the person has decided

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they want competitive
integrated employment

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and they need help creating
a plan to make that happen,

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they're in the plan phase.

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Next, have a conversation
with the person

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about their goals, strengths,
and interests.

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Find out if they have barriers
they need help resolving,

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what experiences
they've had with work,

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and questions
they need answered.

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Explain that there
are services and supports,

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including waiver employment
development services,

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to support them in discovering
their interests and strengths

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and preparing for a job search.

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Third, give the person all
the available provider options,

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along with time, opportunity,
and experiences,

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to help them choose a provider
that's the best fit for them.

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Again, keep in mind,
they may eventually need

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VRS or SSB to help find a job,

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so a provider
that provides both waiver

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and VRS/SSB services,

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also known
as dually enrolled providers,

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may be best.

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Once the person
chooses a provider,

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authorize waiver employment
development plan phase services

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and set clear expectations
for the service,

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including
an employment portfolio.

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You can find guidance
on expectations

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for the development services
in the Work Toolkit,

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"Supporting people on waivers:
Plan."

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To get employment development
services started,

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you'll need to collaborate
with the service provider,

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just as you do
when starting other services.

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Lastly,
when the person has worked

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with the employment development
plan phase provider

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and has made an informed choice
about working,

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you'll need to document it
in the person's case file.

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You can use the items

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in the person's
employment portfolio

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to document informed choice.

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Now let's look
at the find phase.

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As a reminder,
in the find phase,

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the person needs help
finding a job.

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VRS/SSB staff
take the lead role

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helping the person find a job
during this phase.

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Given that,

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you will not connect the person

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with waiver employment
development find phase services

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during this phase,
except in rare situations,

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which are listed in the CBSM,

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guidance for employment
services authorization.

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Early in the find phase,

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VRS/SSB will confirm
the person has access

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to waiver employment
support services if needed.

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They'll do this
by requesting a benefits lookup

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through My Vault

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The VRS/SSB counselor
will let you know

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when the person gets a job
and share basic information

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with you about the job.

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This early heads-up
will give you time

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to get waiver employment
support services

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in place if needed.

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The VRS/SSB counselor
will contact you again

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when the person
has reached stability,

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which is the point
VRS/SSB services end

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and waiver employment support
services should begin.

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If needed,

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these important points
of collaboration

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help ensure a smooth transition
from the find to keep phases.

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Now let's look
at the keep phase

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and connecting the person
with waiver support services.

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In the keep phase,

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the person has a job
and needs ongoing support

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to maintain it.

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In this phase,

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you return
to having a primary role.

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As mentioned in the find phase,

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VRS/SSB will confirm
ongoing employment supports

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are available
through the waiver

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well before the person
has a job.

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Usually, the VRS/SSB counselor
will also let you know

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when the person has found a job
and reach out again

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to let you know when the person
has reached stability.

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This early heads-up
will give you time

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to get the keep phase services
in place.

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Once you learn
the person has a job,

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you'll work with them

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to find a waiver employment
support provider

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that's a good fit.

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This may be the same provider
that helped them explore,

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plan, or find a job,

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which is usually ideal
and results

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in the smoothest transition.

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Once the person has decided
on a provider,

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you can authorize
ongoing employment supports.

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Be sure to set
clear expectations

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for the employment
support services.

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These would include things
like defining work goals

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that align
with their strengths,

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interests, talents,
and conditions for success

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in employment,

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understanding how work
and benefits

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can go together to support
their work goals,

00:09:54.467 --> 00:10:00.033 align:center line:-2
and doing activities to build
an employment portfolio.

00:10:00.033 --> 00:10:03.233 align:center line:-2
You can find guidance
on expectations

00:10:03.233 --> 00:10:06.267 align:center line:-2
for the support services
in the Work Toolkit,

00:10:06.267 --> 00:10:09.067 align:center line:-2
"Supporting people on waivers:
Keep."

00:10:09.067 --> 00:10:13.000 align:center line:-2
VRS/SSB providers
support the person

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until they are stable
in their job,

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so it's important
to coordinate with VRS/SSB

00:10:20.000 --> 00:10:23.100 align:center line:-2
to know when the person
has reached stability

00:10:23.100 --> 00:10:28.167 align:center line:-2
and the VRS/SSB services
are ending.

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To get employment support
services started,

00:10:31.567 --> 00:10:33.633 align:center line:-2
it's essential
that you collaborate

00:10:33.633 --> 00:10:38.367 align:center line:-2
with the VRS/SSB counselor
and the service provider.

00:10:38.367 --> 00:10:40.833 align:center line:-2
Again,
it's important to document

00:10:40.833 --> 00:10:44.633 align:center line:-2
informed choice was made
in the job the person took

00:10:44.633 --> 00:10:48.367 align:center line:-1
and in the supports they chose.

00:10:48.367 --> 00:10:50.533 align:center line:-2
You can document
informed choice

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with information from VRS/SSB,
the provider, and the person.

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By connecting the person with
waiver employment services,

00:10:59.967 --> 00:11:03.667 align:center line:-2
you're helping to achieve
the shared vision,

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we will work together
to align our systems

00:11:06.433 --> 00:11:10.900 align:center line:-2
so that people who are
on HCBS disability waivers

00:11:10.900 --> 00:11:16.033 align:center line:-2
get seamless and timely support
to make informed choices

00:11:16.033 --> 00:11:19.733 align:center line:-2
and meet competitive,
integrated employment goals.