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VIP outcomes: 2022

In 2022, VIP members helped review different communication strategies.

Survey and focus group: Communication strategies

In January 2022, 60 VIP members completed a survey to identify those who were either receiving home and community services and supports or supporting someone who was. Of those 60 members, 20 were identified to participate in two focus groups. The participants discussed current Minnesota Department of Human Services communication strategies – from emails and the website to direct communication and coordinating with case workers and providers.

The VIP members shared:

  • A need for informational sessions on complex topics
  • Resources for specific questions
  • Less acronyms

Feedback will be used to develop new methods of talking with and reaching those being served.

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